Shipping policy

Where we ship
We currently ship to addresses within the United States only.

Processing time
Orders are processed by our fulfillment partner within [2-5 business days] of purchase. During high-demand periods (holidays, promotions), processing may take slightly longer.

Shipping time
Once your order ships, delivery typically takes [5-12 business days] depending on your location. You'll receive a tracking number by email as soon as your order ships.

Shipping costs
Shipping costs are calculated at checkout based on your order and delivery address. [Add details here if you offer free shipping over a certain order amount.]

Order tracking
You'll receive a confirmation email with tracking information once your order ships. If you haven't received tracking within 7 business days, please contact us at LumenGoodsco@gmail.com.

Lost or delayed packages
Lumen Goods Co. is not responsible for delays caused by the shipping carrier, customs, or events outside our control (weather, holidays, etc.). If your package is marked as delivered but you haven't received it, please contact the carrier directly and reach out to us so we can assist.